Our policy has a 15-day exchange policy. This means you have 15 days after receiving your items to lodge an exchange. We can not accept or process a refund or exchange after this period.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Start an Exchange - (If Applicable)
Customer satisfaction is our primary goal. We understand sizing can be difficult so If you have ordered the wrong size, please follow our step by step guide below.
To start a return:
- You must first address your enquiries to email@example.com explaining your situation.
- We will get back to you within the day with follow up instructions if we deem it to be reasonable. (Note: We will not accept unannounced returned items if there was no prior email).
Depending on where you live, the time it may take for exchange may vary.
If we have made a mistake we will aim to make things right.
Shipping & Refunds
You will be responsible for your own shipping costs on returning your item for an exchange. (Dependent on the situation). Shipping costs are non-refundable. Shipping is the full responsibility of the buyer.
If you believe we have made an error with your purchase please follow a message up to firstname.lastname@example.org with relevant information and photos so we can help rectify the issue asap.
Lastly, we are here to help! You can always call us on PH: 0411 223 066
Thank you for supporting Chair Tips Australia, a locally run business! You can contact us any time through our email at email@example.com.